Privacy Policy for Serendipity Match on Poki
This Privacy Policy explains how Individual Entrepreneur IVAN MAREV ("we," "us," or "our") processes information when you play Serendipity Match (the "Game") on Poki.
The Game does not require a separate Serendipity Match account and does not ask you to provide your name, email address, phone number, precise location, contacts, photos, payment information, or user-generated text.
1. Information processed by the Game
Game progress and settings
The Game uses browser storage to remember level progress, scores, stars, booster balances, sound settings, and whether the in-game privacy notice has been acknowledged. Poki may synchronize supported browser-storage data for signed-in players under Poki's own platform systems. The Game does not call Poki account-information APIs and does not intentionally obtain or transmit a Poki user ID, username, or email address.
In the Poki build, analytics identifiers and pending analytics events use browser-storage keys beginning with poki_ignore, so the Poki SDK excludes them from cloud gamesaves.
Gameplay analytics
We use GameAnalytics to understand Game performance, identify technical problems, balance levels, and improve features. The following information may be processed:
- a randomly generated installation identifier that is not your name or email address;
- Game and build version, SDK version, platform, browser and operating-system version, and broad network-connection category;
- random session and level-attempt identifiers, timestamps, session count, and active play time;
- level starts, completions, failures, abandons, move counts, scores, and stars;
- use of boosters and creation or activation of special pieces; and
- diagnostic events relating to loading, stability, or other technical problems.
GameAnalytics and its infrastructure necessarily receive network information such as your IP address when an event is delivered. An IP address may indicate an approximate location. The Game does not request precise GPS location and does not send Poki account information, a real name, an email address, an advertising identifier, chat text, or other user-entered text to GameAnalytics.
Poki platform information
The Game uses the Poki SDK for platform initialization, gameplay lifecycle, saved-progress synchronization, audio integration, and optional rewarded advertisements. Poki independently determines how it processes platform, account, usage, advertising, security, and technical information. See the Poki Privacy Center.
Advertising
Any advertising shown in the Poki build is requested only through the Poki SDK and controlled by Poki under Poki's privacy settings and policies. The Game grants a booster only when a player voluntarily chooses a rewarded advertisement and Poki reports successful completion.
2. Why we process information
We process the information described above to provide the Game, remember progress and settings, measure stability, diagnose errors, understand level difficulty and tutorial clarity, prevent abuse, and comply with legal obligations.
Where applicable law requires a legal basis, we rely on providing the service requested by the player, our legitimate interests in operating and improving the Game, compliance with legal obligations, and consent where consent is required.
3. Service providers and sharing
We do not sell information that directly identifies you. We use the following providers:
- GameAnalytics ApS / GameAnalytics Limited — gameplay analytics, diagnostics, and improvement. See the GameAnalytics Privacy Notice and Data Retention and Deletion Policy.
- Poki B.V. — game distribution, platform SDK services, saved-progress synchronization, and platform-controlled advertising. See the Poki Privacy Center.
We may also disclose information when reasonably necessary to comply with law, respond to a lawful request, protect players or the public, investigate fraud or security incidents, or complete a transfer of the Game. A successor must continue to handle information consistently with this policy and applicable law.
4. International transfers
Our providers may process information in countries other than the country where you live. Where required, recognized transfer safeguards such as adequacy decisions or standard contractual clauses are used.
5. Retention
- Game progress and settings remain in browser or synchronized platform storage until removed through the applicable browser or platform controls.
- The local analytics installation identifier and pending-event queue remain in browser storage until that storage is cleared and are excluded from Poki cloud gamesaves.
- GameAnalytics states that technical logs and analytics are retained for up to 12 months on a rolling basis and then anonymized or deleted; some granular data becomes unavailable earlier, and limited aggregate or de-identified totals may remain as described in its published retention policy.
- Platform logs are retained by the relevant provider according to its policies and security needs.
We may retain limited information for longer when required by law, needed to resolve disputes, prevent fraud, or protect legal rights. Aggregated or irreversibly anonymized information may be retained because it can no longer reasonably be linked to a player.
6. Security
We and our providers use reasonable administrative, technical, and organizational measures designed to protect information. Network transmissions use encrypted HTTPS/TLS connections. No electronic transmission or storage method is completely secure, so absolute security cannot be guaranteed.
7. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal data, to withdraw consent, or to lodge a complaint with a data-protection authority.
You can clear locally stored Game data through browser controls and manage Poki account or privacy choices through Poki. Clearing browser storage stops reuse of the local analytics identifier, but does not by itself delete events already delivered to GameAnalytics. Because the Game uses pseudonymous identifiers and does not maintain a separate player account, we may need information that reasonably identifies the relevant installation or session. Some data may not be identifiable or recoverable after browser storage is cleared.
To make a privacy request, use the developer contact method displayed on the Game's Poki page or write to the postal address in Section 11. Requests concerning data controlled independently by Poki or GameAnalytics may also be directed to that provider.
8. Children
The Game is not designed to knowingly collect names, email addresses, or other user-entered personal information from children. Poki applies its own age rules and privacy experience. If you are a parent or guardian and believe a child has provided personal data through the Game, contact us using Section 11.
9. Third-party links
This policy does not govern third-party websites opened from this policy page. Those services operate under their own privacy policies.
10. Changes to this policy
We may update this Privacy Policy when the Game, providers, or legal requirements change. We will update the date at the top and provide any additional notice required by law.
11. Contact
You may also use the developer contact method shown on the Game's Poki page.